1. Who we are
This website (www.auclub.ae) is operated by Au Club Trading LLC ("Au Club", "we", "us"), a commodity trading company based in Dubai, United Arab Emirates. We are the data controller responsible for your personal data.
Registered address: Warehouse #4, 203 Umm Suqeim St, Al Quoz Ind. 4, Dubai, UAE. For any privacy-related request, contact us at info@auclub.ae or +971 4 262 6382.
2. What information we collect
We only collect data you choose to give us, plus limited technical data needed to run the site securely.
Information you provide
When you submit an enquiry through our contact panel, we collect: your name, email address, phone number (if provided), company (if provided), the commodity or service you are interested in, and any message or details you choose to include (e.g. volume, destination port, material you wish to offer).
Information collected automatically
Like most websites, our servers and privacy-friendly analytics may record limited technical data such as IP address, browser type, pages viewed, and timestamps. This is used for security and to understand site usage. It is not used to identify you personally.
3. How and why we use your data
We use your personal data to:
- respond to your enquiry and provide pricing, documentation, samples, or partnership information;
- take steps at your request prior to entering into a possible business relationship;
- maintain a record of our communications with you;
- keep the website secure and prevent abuse.
Legal basis. Where the EU/UK General Data Protection Regulation (GDPR) applies, we rely on (a) steps taken at your request prior to a contract, and (b) our legitimate interest in responding to business enquiries. Where the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) applies, we process your data on equivalent lawful bases. We do not use your enquiry data for automated decision-making or for unsolicited marketing.
4. Cookies & analytics
We use a small number of cookies that are strictly necessary for the site to function and to keep it secure. Where we use analytics, we aim to do so in a privacy-friendly, anonymised way. You can control non-essential cookies through the cookie banner shown on your first visit, and you can change your choice at any time.
5. Sharing & disclosure
We do not sell or rent your personal data. We may share it only:
- with trusted service providers who help us operate the website or our business (for example hosting and email), under appropriate confidentiality obligations;
- where required by law, regulation, or a valid request from a competent authority.
6. How long we keep it
We keep enquiry data only as long as necessary for the purpose it was collected — typically up to 24 months from our last contact with you — unless a business relationship requires us to keep it longer, or the law requires otherwise. After that, it is deleted.
7. How we protect your data
Your data is transmitted over an encrypted HTTPS connection and stored on secured servers. Access is restricted to authorised personnel. We apply technical and organisational measures appropriate to the sensitivity of the data, though no method of transmission or storage is 100% secure.
8. International transfers
Our website and data may be hosted on servers located outside your country. Where personal data is transferred internationally, we take steps to ensure it remains protected by appropriate safeguards consistent with applicable data protection law.
9. Your rights
Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure ("right to be forgotten"); object to or request restriction of processing; and request portability of the data you provided.
To exercise any of these rights, email info@auclub.ae. We will respond within the timeframe required by law. You also have the right to lodge a complaint with your local data protection authority.
10. Contact us
Au Club Trading LLC
Warehouse #4, 203 Umm Suqeim St, Al Quoz Ind. 4, Dubai, UAE
Email: info@auclub.ae
Phone: +971 4 262 6382
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.